Tips for Riding Asheville Transit Click on each topic to expand the tips.
- Boarding
- While waiting to board the bus, please stand at a designated bus stop, if possible. Designated bus stops are marked with bus stop signs. While bus operators will make every attempt to pick up passengers at non-dedicated location, Asheville Transit's first priority is the safety of its passengers and cannot guarantee that riders at any location will be picked up.
- Deboarding
- When you get within a block of your destination (or your destination is the next stop), ring the chime to signal the driver that you wish to exit. Please stay seated until the bus comes to a complete stop, then exit through the rear doors, if possible, to help speed the loading and unloading of your fellow passengers. Ring the chime by pressing the yellow strip located between or just below the windows on the larger buses, or by pulling the cord on the smaller buses.
- Smoking/Eating/Drinking
- Smoking, eating, and drinking are strictly prohibited on all transit buses. Please extinguish cigarettes and dispose of, or store away, all food and beverages before boarding the bus.
- Fares & Passes
- When paying a cash fare, please use exact change. Drivers are not allowed to make change or handle and deposit fares. All vehicles accept dollar bills for payment of fares. If you are using tickets, simply deposit your ticket into the farebox. When riding with a monthly or annual pass, please be prepared to show the vehicle operator appropriate identification should she/he request to see it. Please be ready to show your pass every time you board a transit vehicle. If you are planning to travel on a university or corporate PassPort Program, please be ready to present the appropriate qualifying ID. Operators cannot accept alternate forms of identification for the PassPort program. More on tickets & fares
- Transfers
- Transfers are FREE on Asheville Transit. Simply ask for a transfer slip in order to continue one-way travel on additional buses. To continue a one-way trip, please ask the driver of the first bus that you boarded for a transfer. When boarding the second bus, hand the transfer to the driver. Transfers can only be used for continuing trips in the same general direction of travel. They are not eligible for round-trip travel. More on tickets & fares
- Holidays
- Asheville Transit operates Monday through Saturday throughout the year, averaging 307 days of operation each year, with only the following holidays having no bus service:
New Year's Day
Martin Luther King Day
Easter Monday
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Day
- Reduced Fares
- If you qualify for a reduced fare, please have your Medicare Card or your Asheville Transit ID card ready for the vehicle operator upon boarding. For qualification requirements or questions regarding how to obtain and Asheville Transit Reduced Rate ID Card, please call Asheville Transit weekdays 8 a.m.-5 p.m. at (828) 253-5691. More on tickets & fares
- Lost Items
- Lost items which are recovered can be picked up at the Asheville Transit offices located at 360 West Haywood St., Monday through Friday, 8 a.m.-5 p.m. Inquiries about lost items may be made by calling (828) 253-5691. Lost items will be kept for thirty days and proper identification should be presented to claim them.Asheville Transit is not responsible for lost or stolen items.
- Adverse Weather
- During times of adverse weather, please tune to your local radio and television stations regarding scheduling and operations, or call Asheville Transit at (828) 253-5691, 5 a.m.-5 p.m.
- Comments? Complaints? Commendations?
- For all inquiries, please call (828) 253-5691. When relaying a concern or complaint, please note the bus number, time of day, and location of incident, if possible. The more information provided, the more likely Asheville Transit can come to a swift and fair resolution to any problem. Written correspondence may be sent via email or mailed to Asheville Transit System, 360 West Haywood St., Asheville, NC 28801.
